Terms of Service

These Terms of Service ("Terms") govern your access to and use of ClaraDx ("Service," "we," "us," or "our"). By accessing or using ClaraDx, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Permitted Use

ClaraDx is intended for use by licensed healthcare professionals, including physicians, nurse practitioners, physician assistants, medical students, and clinical educators in the United States. By using ClaraDx, you represent that:

• You are at least 18 years of age
• You are a licensed or supervised healthcare professional, or using ClaraDx for educational purposes under appropriate supervision
• You will use ClaraDx only as a decision-support aid, not as the sole basis for clinical decisions
• You will comply with all applicable federal, state, and local laws and regulations
• You will not enter personally identifiable patient information into ClaraDx

2. Medical Disclaimer and Limitation of Clinical Use

2.1 Not Medical Advice

ClaraDx provides clinical decision-support information for educational and professional reference purposes only. The information generated by ClaraDx does not constitute medical advice, diagnosis, or treatment recommendations. All clinical information generated by ClaraDx must be reviewed, verified, and approved by a licensed physician before any clinical application.

2.2 AI-Generated Content

ClaraDx uses artificial intelligence to generate clinical information. AI-generated content may contain errors, omissions, or inaccuracies. You acknowledge that AI systems can produce incorrect information ("hallucinations") and that all outputs must be verified against authoritative clinical sources, current medical literature, and applicable clinical guidelines.

2.3 No Physician-Patient Relationship

Use of ClaraDx does not create a physician-patient relationship between you, ClaraDx, or any affiliated party. ClaraDx is not a licensed medical provider.

2.4 Merck Manual Reference

ClaraDx references the Merck Manual Professional Edition framework for educational purposes. ClaraDx is not affiliated with, endorsed by, or sponsored by Merck & Co., Inc. or Merck Manual publishers. Clinical information should be verified against the current Merck Manual Professional Edition at merckmanuals.com/professional.

3. Subscriptions and Billing

3.1 Free Trial

New users receive one (1) complimentary clinical assessment at no charge. No credit card is required for the free trial.

3.2 Subscription Plans

Following the free trial, continued access to ClaraDx requires a paid subscription. Current pricing is displayed at claradx.online/pricing. We reserve the right to change pricing with 30 days' advance notice to existing subscribers.

3.3 Introductory Pricing

Introductory pricing of $9.95/month is available for a limited period. Subscribers who join during the introductory period will be notified at least 30 days before any price change and may cancel before any increase takes effect.

3.4 Billing

Subscriptions are billed monthly in advance. Payment is processed securely by Freemius, Inc., our authorized payment processor and Merchant of Record. By subscribing, you authorize recurring charges until you cancel.

3.5 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. Refunds are governed by our Refund Policy, which includes a 30-day money-back guarantee on your first subscription charge.

4. Acceptable Use

You agree not to:

• Use ClaraDx to make autonomous clinical decisions without appropriate physician oversight
• Enter personally identifiable patient information (names, social security numbers, date of birth combined with name, etc.)
• Share account credentials with others
• Attempt to reverse-engineer, scrape, or reproduce the ClaraDx system or its outputs commercially
• Use ClaraDx for any illegal purpose or in violation of applicable healthcare regulations
• Represent ClaraDx outputs as independent physician opinions
• Use ClaraDx to replace required HIPAA-compliant electronic health record systems

5. HIPAA Notice

ClaraDx is designed as a clinical decision-support tool and is not intended to function as a HIPAA-covered electronic health record or practice management system. Do not enter Protected Health Information (PHI) as defined by HIPAA into ClaraDx. Users are solely responsible for compliance with HIPAA and all applicable healthcare privacy regulations.

6. Intellectual Property

ClaraDx and all associated content, design, trademarks, and technology are the property of ClaraDx and its licensors. You receive a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription period. Clinical assessments generated during your use may be used for your own professional and educational purposes.

7. Disclaimer of Warranties

CLARADX IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR CLINICAL INFORMATION WILL BE ACCURATE OR COMPLETE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLARADX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, MEDICAL MALPRACTICE, WRONGFUL DEATH, OR ANY DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CLINICAL INFORMATION.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT PAID BY YOU TO CLARADX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold harmless ClaraDx and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party right.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the State of Arizona, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. You waive any right to participate in class action litigation against ClaraDx.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of ClaraDx after the effective date of any changes constitutes your acceptance of the updated Terms.

12. Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms. You may terminate your account at any time by canceling your subscription.