Refund Policy

1. Free Trial

Every new user receives one complete clinical assessment completely free of charge. No credit card is required for the free trial. This allows you to fully evaluate ClaraDx before making any payment commitment.

2. Subscription Cancellation

You may cancel your ClaraDx subscription at any time by:

• Clicking "Cancel subscription" in your account settings
• Contacting us at hello@claradx.online
• Managing your subscription directly through the Freemius customer portal

Upon cancellation, you will retain full access to ClaraDx until the end of your current billing period. Your subscription will not renew after that date and you will not be charged again.

3. 30-Day Money-Back Guarantee

We stand behind ClaraDx with a 30-day money-back guarantee. If you are not satisfied with your subscription for any reason, you may request a full refund within 30 days of your first subscription charge — no justification required.

After the initial 30-day window, refunds may still be issued in the following circumstances:

• You were charged in error due to a technical fault on our part
• You were charged after cancelling your subscription
• Duplicate charges occurred on your account

For all other situations after the 30-day window, refunds are reviewed on a case-by-case basis. We will always work with you to resolve any issue fairly.

4. How to Request a Refund

To request a refund, contact us at hello@claradx.online with:

• Your name and email address used to subscribe
• The date of the charge
• The reason for your refund request

We will respond within 2 business days. Approved refunds are processed within 5-10 business days depending on your bank or card issuer.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. We are committed to resolving all billing issues fairly and promptly. Unwarranted chargebacks may result in suspension of your account.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of ClaraDx after changes constitutes acceptance of the updated policy.

7. Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under applicable federal or state law. If you are located in a jurisdiction that provides additional consumer protections, those rights are not waived by this policy.